- Less downtime and higher availability
- Predictable and scalable monthly IT support costs
- System & network health scorecards for capacity
  planning and budgeting
- Increased security and stability
- Boost organizational productivity, capabilities, and
  effectiveness
- Ability to focus internal IT staff on strategic projects
- Be better prepared for regulatory compliance audits

Patching & Patch Verification	Investigation, testing, and guidance related to service packs and security patches released by Microsoft and other software vendors as needed. Once determined to be safe for deployment, the update will be distributed to the manage systems to ensure that the software is always up to date and secure. We then validate that the patches have been successfully applied and that all systems/networks still perform as intended.
Reporting	Monthly scorecard reporting on the health and daily activity of managed systems and networks of any alerts received as well as the coinciding documentation of the actions taken from the preceding month’s incidents and activities
Trend Analysis	Monthly reporting on metrics and network activity trends to forecast the future actions of performance and capacity based on historical data.
Monitoring	Proactive monitoring of key performance indicators and metrics for covered systems and networks as they arise during business and non business hours of operation, 24x7x365.
Alerting & Notification	Notification and facilitation of a resolution of an incident on a covered device during business and non business hours of operation, 24x7x365.
Event Log Reporting	Filtering and review of daily event logs/data files and reporting on the events as required and as mutually determined.
Troubleshooting & Remediation	Provide basic troubleshooting and remediation for device related issues based on customer prior authorization either remotely or on-site as needed/authorized. For example: If the backups didn’t complete, investigate why and resolve if pre-authorized to do so.
On-Call w/ Remote Support & Escalation	Remote monitoring and support of managed devices during non traditional business hours with remote troubleshooting, escalation, and onsite dispatch for critical events or devices where required 24x7x365.